FAQ
Frequently Asked Questions (FAQs) for Secret Aura
1. What products does Secret Aura offer? We offer a range of skincare products, including anti-aging creams, face masks, foot care solutions, and our signature Mangu cream.
2. Are your products cruelty-free? Yes, all of our products are cruelty-free and made with natural, ethically sourced ingredients.
3. How can I place an order? You can browse our products and place an order directly on our website. Add items to your cart, proceed to checkout, and follow the payment instructions.
4. Do you offer international shipping? Currently, we only ship within India. However, we plan to expand to international locations soon.
5. What payment methods do you accept? We accept all major credit/debit cards and UPI payments.
6. How do I track my order? Once your order is shipped, we’ll send you a confirmation email with tracking details.
7. What is your return policy? We accept returns of unopened, unused products within [7-14] days of delivery. Please refer to our Shipping & Returns section for more details.
8. Can I cancel my order? Orders can only be canceled before they are dispatched. Once the order is shipped, it cannot be canceled, but you can initiate a return.
9. Are your products suitable for sensitive skin? Yes, our products are made from natural ingredients and are gentle on all skin types, including sensitive skin. However, we recommend doing a patch test before using.
10. How can I contact customer service? You can reach our customer service team via email at [secretauraaa@gmail.com] or through the contact form on our website.